(248) 579-9972
Drive Creative Agency

Service Level Guidelines

At Drive, we aim to deliver quality work within a reasonable time frame. While we provide typical completion times below, our team will always review your request against our current workload and respond with an accurate timeline for delivery. Please note that rush services are available, and additional fees may apply for expedited work.

General Completion Guidelines:
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Standard Development Requests: 


Expected completion time is 1–2 weeks.
Examples of what we consider to be standard requests:

- You need images updated on your website
- You need a page added to your website
- You need text to be updated on a section of your site

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Critical Development Requests:

For urgent needs, we can prioritize your request for same-day or next-day completion. Please note that rush fees apply for these expedited requests, as they require us to adjust our current schedule. If you’re comfortable with waiting, we can complete critical requests within 1 week at our standard hourly rate.

Examples of what we consider to be critical requests:

- Your website is down and not accessible
- Your contact forms on your website are not working and people cannot contact you through the site
- Valuable pages on your website are not able to be accessed, showing errors etc....

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Design-Related Requests:

Typically delivered within 1–2 weeks.

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Campaign Adjustments:

Completion time is around 1 week.

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Reporting & Analytics:

Delivered within 1 week.

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Rush Fees:

Rush services are available if you need a faster turnaround. These fees ensure that your request takes priority in our schedule, allowing us to address urgent needs more quickly.

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Client Response Time:

Our team is committed to responding to all client requests and inquiries promptly. For any requests submitted before 3 p.m. (local time), you can expect a response the same day. If your request is sent after 3 p.m., we may respond by the following business day.

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