Panera Hires Phyllis from “The Office” to combat social upheaval, in a great way!
How does your company react when receiving negative feedback on social media?? Probably not in the cool and hilarious way that Panera did this month. Besides being the funniest thing that I’ve ever seen (well…this week), it did a great job of diffusing an angry social media mob while still poking a bit of fun […]
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